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The Anatomy of a Good Call_pdf

The Anatomy of a Good Customer Service Call

Download the guide (based on our popular Anatomy of a Good Call blog series) to uncover insights into:

  • Call Center Agents and How they Work
  • Customer Service Call Center Best Practices
  • Demonstrating Emotional Intelligence Skills for Success
  • Managing Customer Expectations
  • What Makes your Agents Tick
  • What a Good Call Looks Like
  • What you Should be Measuring and How

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