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Soft Skills Training for Call Center Agents

Soft skills are difficult to measure, but it is not impossible. This report will show you how to sift through applicant files to find employees who have existing skills as well as how to provide agent soft skills training for call center agents to embody these characteristics. 

In this eBook, you will learn:

  1. How soft skills are a predictor of agent performance.
  2. How to assess soft skills in the agent hiring process.
  3. How to develop a program for call center agent soft skills training.