Soft skills are difficult to measure, but not impossible. This report will show you how to sift through applicant files to find employees who have existing skills as well as how to provide agent soft skills training for call center agents to embody these characteristics.
Both employee onboarding and professional development training should have soft skills components. However, soft skills exercises should be incorporated into the agents’ everyday routine as well.
In this 13-page eBook, you will learn: