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Soft Skills in the Call Center Environment

Soft skills are difficult to measure, but it is not impossible. This report will show you how to sift through applicant files to find employees who have existing skills as well as how to train your present staff to embody these characteristics.

In this eBook, you will learn:

  1. How soft skills are a predictor of agent performance.
  2. How to assess soft skills in the agent hiring process.
  3. How to develop soft skills in your agents as part of their training.