The Ultimate Guide to Creating an Effective Onmichannel Customer Experience
What channels does your brand use to connect with customers? Phone? Chat? Email?
According to Marketing Week, today’s technology-savvy consumers use an average of SIX touch-points to communicate with brands.
Few brands are ready and able to connect with their customers on the channels their consumers are using in a unified, trackable, brand-centric way. Those who do take on this challenge understand how an effective omnichannel strategy benefits customers.
One bad experience is enough for 85% of customers to stop doing business with a company.
In this ultimate guide, we cover everything you need to know about creating a seamless and effective omnichannel customer experience. We discuss:
- The importance of omnichannel customer service.
- The challenges most businesses face.
- Best practices for an effective omnichannel experience.
- 5 questions to ask before purchasing omnichannel software.
- And more!
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