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Improving Customer Experience and NPS Through Quality Assessment

Measuring call center Quality Assurance is necessary to improve NPS and other customer-driven experience analytics that directly correlate with revenue growth. 

This 18 page! eBook contains clear insight into:

  • Understanding the Customer Journey through Your Contact Center
  • How Call Center QA Improves NPS and Customer Experience
  • Correlating NPS and QA Scoring - Driving Shareholder Value
  • How to align Customer Sentiment with Service Delivery 


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