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call center CX and customer service ebook

Actionable Ways to Improve Call Center CX & Customer Service

Companies that are not customer-centric will not continue to scale and grow. Customer service (CX) is the key differentiator companies can and should optimize to outperform.

This eBook provides an overview of the most common call center CX challenges facing call centers managers, quality managers, agents, and companies today. It also outlines solutions that can be immediately implemented. Here’s what to expect:

  1. CX for Contact Centers - A Practical Guide
  2. How Agent Emotional Intelligence Drives Improved contact center CX
  3. How to Build an Emotional Connection Between Call Center Agents and Customers
  4. How Scorecards Support Customer-Oriented Behavior


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