A visionary On-Demand webinar on evolving and maturing your Contact Center QA Framework to significantly improve customer service and customer engagement.During this webinar you will learn:
- Why customer journey success is dependent on the investment made in preparing and supporting agents on their journey
- Why your contact center workforce is the key to successful customer journeys and customer engagement.
- How Your Contact Center Quality Assessment Framework needs to evolve to create an exceptional customer experience.
- How companies like Voxpro and Airbnb have revolutionized their approach to QA delivering dramatic business outcomes.