How Capital One’s Team Uses Scorebuddy

24th November 2021

After years of uncertainty and challenging times, it has never been more paramount to have a digital-first customer service. Customers have adopted and prefer a digital approach to engagement. Capital One have shown they can skillfully and effectively operate in a predominantly remote environment.

In this webinar you’ll learn:

  • How to succeed and provide a digital-first customer service
  • How Capital One use Scorebuddy to manage external vendors/partners/outsourcers
  • A single performance view for external and internal resources
  • How Capital One have adopted Scorebuddy’s QA platform
  • Overview over Scorebuddy platform and new AI Smart Lists

Register for Webinar