On-Demand Webinar: Building a QA Framework for Improved Customer Experience (CX)
A visionary webinar on building a QA Framework to significantly improve customer experience.
During this nearly 50 minute webinar you will learn:
- Step by step how to plan and design your contact center QA to deliver better NPS results.
- How to connect Quality Management to training outcomes.
- How QA impacts customer service.
- The Contact Center QA Framework (QAF).
- The QA Lifecycle.
- How to use the right tools, define Gap Analysis, and collect rich data.
- How to assess the CX impact.